Are all appliance parts new?

Yes, all our parts are brand new. They are OEM (Original Equipment Manufacturer).

How do I place an order?

Orders can be placed through our website or by phone.

How do you ship orders?

All orders are shipped via UPS and FEDEX. Faster shipping options are also available.

Did we send you the wrong part?

We will pay for shipping for the part to be returned if you have contacted us before purchasing the part to verify that the part you are ordering is the correct part according to your appliance model number. If you order the wrong part without checking with us first you will be responsible for the cost of return.

Can I modify or cancel my order?

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, you are allowed to cancel your order before it gets to the shipping process. Ensure to contact us as soon as possible if you need to cancel or modify your order. Note that we always do the best we can to provide you with the quickest possible service. We will not be able to cancel your order once it has gotten to the shipping process. However, you may choose to return any part to us in respect to our return policy stated above.

How do I know if my order is on backorder?

Please allow 2-3 business days for our system to update us. As soon as we get a backorder update, we will send you an email with the Estimated Arrival Date for the part you ordered. We are able to wait for the part or cancel the order if you do not want to wait for the part.

Why was my order cancelled?

We only cancel orders if we are out of stock on the products on our warehouses and our suppliers do not have stock either. If you have any other questions regarding this matter, you can message us by our website online chat, send us an email to info@usapartsandmore.com .

How do I track my package after it has been shipped?

As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and the shipping carrier’s name.