FREQUENTLY ASKED QUESTIONS
We only accept the following forms of payment:
Debit Cards, Credit Cards, Zelle, Venmo, PayPal Balance. We use PayPal Checkout
in our website which allows you to pay with any debit or credit card, E-checks and
your PayPal Balance.
At USA Parts & More, we hold our customers’ privacy at high regard. We will in no wise or for any reason whatsoever give or sell out our customers’ personal information to a third party for use in selling other products or services. All information you provide to USA Parts & More is strictly confidential.
We do not keep our customers’ credit card numbers.
It is safe to shop with USA Parts & More! We guarantee that every purchase you make with us is safe and secure. What this means is that you pay nothing if unauthorized charges happens to be made to your card as a result of shopping at USA Parts & More. See below for details of this guarantee.
At USA Parts & More, we make use of SSL (Secure Sockets Layer) in other to protect your personal information, as well as your credit card number, name, and address, so that it cannot be read as the information travels over the internet.
Your safety should be of utmost importance when performing any service or repair on any electrical appliance. It is highly recommended that you seek the services of a professional when installing your part.
In other to avoid any form of personal injury or death, always make sure the appliance is unplugged or disconnected from a power source before attempting any repairs. If it is a gas appliance, ensure to turn off the gas at the source before repairs. Also remember to wear safety glasses and gloves when using tools.
Keep any loose hair or clothing away from any moving parts. For more information please read our Terms and Conditions.
Monday-Friday 8:00 AM to 6:00 PM
Yes, all our parts are brand new. They are OEM (Original Equipment Manufacturer).
Orders can be placed through our website or by phone.
All orders are shipped via UPS and FEDEX. Faster shipping options are also available.
If not, please contact us first. We do not charge any fees on items that are not as advertised. If it is our mistake, we will pay for all charges associated with correcting the order.
We will pay for shipping for the part to be returned if you have contacted us before purchasing the part to verify that the part you are ordering is the correct part according to your appliance model number. If you order the wrong part without checking with us first you will be responsible for the cost of return.
Parts of your choice can be sold to you and conveniently shipped to any address within the Continental US.
We are not able to ship items to Alaska, Hawaii, Puerto Rico or any place outside the Continental US.
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, you are allowed to cancel your order before it gets to the shipping process. Ensure to contact us as soon as possible if you need to cancel or modify your order. Note that we always do the best we can to provide you with the quickest possible service. We will not be able to cancel your order once it has gotten to the shipping process. However, you may choose to return any part to us in respect to our return policy stated above.
Please enter our website to your order status, if it has not been updated yet, you can message us by our website online chat, send us an email to firstname.lastname@example.org or call our customer service phone numbers: +1 (904) 352-7079
Please allow 2-3 business days for our system to update us. As soon as we get a backorder update, we will send you an email with the Estimated Arrival Date for the part you ordered. We are able to wait for the part or cancel the order if you do not want to wait for the part.
We only cancel orders if we are out of stock on the products on our warehouses and our suppliers do not have stock either. If you have any other questions regarding this matter, you can message us by our website online chat, send us an email to email@example.com or call our customer service phone numbers: +1 (904) 352-7079
As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and the shipping carrier’s name.
We offer you as much as a 30 days period to return a part, unlike our competitors that only offer 15 days or even no returns. Read the information below to learn about our returns policy
•We only accept returns within the return period. Please do ensure to check your purchase date before returning an item
•To be eligible for a return, the purchased item must be Unopened, Unused and in the same condition as it were when you received it. There are several ways through which we are able to know and detecting if a package has been opened, used, and installed. It is important for us to adhere to this notice and only return unopened brand new parts
•Before you return an item, kindly send us a notice so we can provide you with an RMA (Return Merchandise Authorization)
•Once the returned item is received, we will inspect it and proceed with the refund through your method of payment. Note that this process could take a period of 1-7 Business days depending on your card issuer’s policies.
•In returning your item, you will be responsible for paying for your own shipping cost as shipping costs for returned items are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
•All returns goes back to the manufacturer and they place a charge of 25% fee on all returns. The buyer will be responsible for 20%
•In any case of defective or broken item, please contact us immediately by message
Once the returned item is received, we will inspect it and proceed with the refund through your method of payment. Note that this process could take a period of 1-7 Business days depending on your card issuer’s policies.
We are sorry, local pickup is not available. Parts of your choice can be sold to you and conveniently shipped to any address inside the continental US.
USA PARTS AND MORE is not responsible for lost or stolen packages. The carrier will usuallyverify f your order can be left in a safe secure place at the delivery address you provided on the transaction. If you believe your package may have been lost or stolen, please contact our customer service team so we can assist you at the best of our abilities.You can message us by our website online chat, send us an email to firstname.lastname@example.org or call our customer service phone numbers: +1 (904) 352-7079
You can message us by our website online chat, send us an email to email@example.com or call our customer service phone numbers: +1 (904) 352-7079. All information can be found on our Home Page.